Rental policies

The primary renter must hold a valid, unexpired driver’s licence and present the same licence at collection that was verified online. Most vehicle classes require a driver aged 25 or older. Premium SUVs and trucks are available from 23, and from 21 with a young driver surcharge and an increased security deposit. Our Signature tier — the flagship sedan and the grand touring coupe — requires a driver aged 30 or older.

Every renter completes identity verification before collection: an email confirmation, a mobile number verification, a photograph of both sides of the licence, and a short selfie check that matches the face to the document. Most customers finish it in under three minutes from their phone, and it is reused on future rentals while it stays current.

Additional drivers are verified in exactly the same way and must be added to the agreement before they drive. Allowing an unverified person to drive is a material breach and may void coverage.

The price shown at booking includes the time charge, your daily mileage allowance, all applicable taxes, and every mandatory fee — including airport concession recovery and facility charges where they apply. The itemised total is shown before you enter a payment method, and it is the total you pay.

The only charges that can appear afterwards are ones caused during the rental: miles beyond the included allowance, fuel not replaced, tolls, traffic or parking citations, a late return, or damage. Each is priced on the agreement you signed, and each is added as a separate, visible line rather than folded into a total.

A security deposit is authorised — not charged — against your card at checkout. The amount depends on the vehicle class and ranges from $150 to $500, increased by half for young drivers.

The authorisation is released once the vehicle has been returned and inspected. That is usually the same day; your bank may then take three to five business days to remove the pending amount from your statement. Where charges are owed, we capture only what is owed and release the remainder, and anything beyond the hold is billed separately with an itemised statement.

Each class includes a daily mileage allowance — usually 250 miles, 300 on trucks, and 150 on the Signature tier. Additional miles are charged at the per-mile rate shown on the vehicle page and on your agreement. Unlimited mileage can be added at booking.

The vehicle is supplied at the fuel level recorded on the check-out inspection and should be returned at that level. Where it is not, a refuelling service charge applies per percentage point of tank not replaced. A prepaid fuel option removes this charge entirely, whatever the level at return.

Return the vehicle to the agreed location at the agreed time. There is a grace period of twenty-nine minutes. Beyond that, late charges accrue hourly, capped at one additional rental day per twenty-four hour period.

If you know you are running behind, request an extension from your reservation page or call the concierge desk. An approved extension is almost always cheaper than a late return, and it keeps your insurance and the agreement in force.

Every location accepts after-hours returns. We send a secure link that walks you through recording the mileage, fuel level and photographs, then you use the key drop. A member of staff completes the final inspection the next morning and sends your receipt.

The condition of every vehicle is photographed at handover and again at return, using the same required set of angles. Both records form part of your agreement, and you can see them from your account at any time.

Damage recorded at check-out is never charged to you. New damage found at return is reviewed by a manager against the two photo sets before any charge is raised — never automatically, and never on the basis of an automated comparison alone. You are notified while the review is in progress, and no charge is made until it concludes.

Cancel free of charge up to twenty-four hours before the scheduled collection. Cancellations inside that window are charged one rental day. If you do not collect the vehicle and do not cancel, a no-show charge of one rental day plus any non-refundable optional services applies.

You can change dates, extend, add a driver or switch vehicle class from your account at any time, subject to availability. Prices are recalculated transparently and the difference is shown before you confirm.

The vehicle may be used for lawful personal or business transportation on paved public roads. It may not be used to carry passengers or property for hire, including rideshare and delivery platforms; to tow or push another vehicle; in any race or speed contest; off-road; or to carry hazardous or illegal materials.

Smoking and vaping are prohibited in all vehicles and attract a cleaning charge. Animals are welcome in an appropriate carrier. Taking a vehicle outside the continental United States requires prior written consent.